Frequently Asked Questions
- All
- Orders and Processing
- Shipping and Delivery
- Taxes and Duties
- Refund and Exchange
- Accounts and Access
- Billing and Payments
- Rewards and Points
- General Questions
What is a dormant account?
An account with no prior fulfilled purchase that shows no activity for certain duration of time, which is set by admin, is considered dormant.
A dormant account is being suspended after the inactivity duration passed and cannot be re-activated. We suspend dormant accounts for security reasons and to protect our customers.
I forgot my username, how can I access my account?
You can use your email address in your account as your username.
I forgot my password, what should I do?
On our website and on the login page, we provided you with a feature to reset your password. Simply follow the instruction and you are all set.
Important Note: We never share your password via email, if you forgot your password, use the “Forgot Password” feature on the website to reset it.
How can I get support related to my accounts and access?
We do not provide support with regards to maintaining customer’s account, and reserve the rights to disable any account with malicious or harmful activities.
We will not accept any responsibility if you lost your access to your account and cannot retrieve it.