Frequently Asked Questions
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- Orders and Processing
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- Refund and Exchange
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- General Questions
No, currently we do not accept exchange.
Return the product and purchase another one if you need an exchange.
Important Note: For the safety of our customers, we do not resell retuned items until the COVID-19 pandemic is over. Please consult the size chart and choose the items carefully to help us reduce waste and damage to the environment.
No.
Customers are responsible for covering the shipping costs for returning items to our warehouse.
As soon the status of an order is changed to “Delivered”, you have seven days to request a refund. When seven days passed, we will not be able to accept the return.
To be eligible for a return, the item must be unworn, unwashed, and in the same condition that you received it. The item must also be in the original packaging.
After you initiate a refund process, we will send you an email confirmation, and provide you instruction to return the item(s).
Important Note: We will provide you with return address, DO NOT return the item to the address on its package. We will not accept any responsibility for the refund in that case.
You will be responsible for covering the shipping costs for returning your item to our warehouse.
Until we receive the item(s), your refund request remains pending. Within 48 hours of receiving the item(s), we will inspect them and upon approval, we will issue a refund.
The refund will be in the exact same purchase amount plus shipping in the same currency and to the same credit card or bank account that you used for the purchase. There will be no exception to this rule.
You will receive an email confirmation when refund is issued. Note that depends on your bank or financial institute, it may take a few days for them to process the refund before the money appears in your bank account.
No, we do not reimburse customers for custom duties and applicable fees if you request a refund.
As soon the status of an order is changed to “Delivered”, you have seven days to request a refund. When seven days passed, we will not be able to accept the return.
Login to your account and go to Orders tab to request refund. If the order is eligible for return, you will see “Refund” button in front of it. Click the button and select the item you would like to return, then fill out the form and submit it.
As soon as you initiate a refund process, we will send you an email confirmation, with instruction to return the item(s).
Important Note: We will provide you with return address, DO NOT return the item to the address on its package. We will not accept responsibility for the refund in that case.
Important Note: For orders with multiple items, you can request refund for single item or all items once. When a refund request is place for a single item in an order with multiple items, the rest of the items in your order become non-refundable.
For one of the following reasons:
First, the item is non-refundable for hygiene reasons.
Second, you may have passed the seven days after delivery. In that case we will not accept return.
Third, you have multiple items in your order and have already requested a refund for some of them. You can only request a refund for item(s) in an order once. After that, all other items in your order become non-refundable.
After cancellation, we will refund you in full with the exact amount and same currency that you paid during the purchase.
For your safety and protection, we only refund the amount through same payment method that you used during your purchase. There is no exception to this rule.
We will refund cancellations within 48 hours, and you will receive a “Refund Notice” email when we make the refund.
Depending on your bank or financial institution, it may take some time for the fund to be available in your account. Please contact your bank or financial institution if you are not seeing the fund in your account within a week after the refund is processed.